Privacy Policy

1. What this policy covers

This policy describes how Special Services LLC handles information submitted through its business website, direct communications, and service inquiries. A product or customer installation may have additional data practices. Its specific notice explains those practices alongside this company policy. The Special Services Publisher policy covers the WordPress social publisher; the Voithos Center policy covers that separate Android app.

2. Information we receive

If you contact us by email, phone, or a website form, we receive what you choose to provide, such as your name, organization, contact details, project description, messages, and attachments. During a client engagement, we may receive the information needed to deliver the agreed work, such as website access, project files, and support requests. Please avoid sending sensitive information before we have agreed on an appropriate way to handle it.

Our website and its hosting services may also record technical information needed to deliver and protect the site, including IP address, browser or device details, page requests, and error logs. WordPress or embedded services may use cookies for ordinary site functions. The exact cookies and third-party services can change as the website is updated.

3. How we use information

We use information to answer inquiries, prepare proposals, deliver and support agreed services, operate and secure the website, troubleshoot problems, keep business records, and comply with applicable obligations. If a new product handles additional categories of information, we will describe that in its product notice before relying on the new processing.

4. Who may receive information

Information may pass through the providers needed for the service you choose, such as website hosting, email, communications, file storage, or a platform integration you authorize. A client project may require sharing information with that client’s designated staff or service providers. We may disclose information when required by law or necessary to address fraud, security, or legal claims. Product notices identify important platform-specific transfers, such as TikTok posting through Special Services Publisher.

5. Storage, security, and retention

We use access controls and other safeguards appropriate to the information and systems involved. No internet transmission or storage system is completely secure. We keep business communications and project records while needed for the work, support, legitimate recordkeeping, or applicable requirements, then delete or de-identify them when appropriate. Retention on a client-owned website or a third-party platform may be controlled by that site or platform.

6. Your choices and requests

You can decide what to include in an inquiry and can ask us about information we hold, request a correction or deletion, or raise a privacy concern by emailing bryson@specialservicesllc.us. We may need to verify your identity and coordinate with a client that controls a particular installation. Some records may need to be retained for legitimate or legal reasons. You can manage browser cookies through your browser settings and platform connections through the relevant account settings.

7. Children and changes

This business website and our client services are intended for adults and organizations, not directed to children. We will update this policy when our practices materially change and show the new effective date here. Product-specific notices may be updated separately as those products change.